The pool building process starts from the moment that you contact the company. Did they answer the phone within a few rings, or did the call go to voicemail? Was the person who answered the phone friendly, or did they seem overwhelmed or even rude? Remember that when you’re evaluating pool companies, it’s important to remember that you will be talking to the company representatives over a period of several months. You want to find a team that is friendly, helpful, and supportive. A team that understands not only how to build a great pool, but also takes the time to explain things to you and help you to appreciate the careful attention to detail that is going into your amazing new backyard swimming pool.